Rules and Policies

Dear Guest, some important information for your staying

 We operate only with prepayment. Daily shall be paid on completion of the check in. The consumption of minibar and phone use should be worked out daily.

 We accept credit cards Visa and MasterCard. For cash payment, the hotel provides 5% discount on the daily rate. We do not accept checks or foreign currency.

 The breakfast will be served in the breakfast room (located on the ground floor opposite the reception), daily from 06h30min to 10:00. The movement of items and utensils that room to the apartment, nor the use of the kitchen is not allowed. In daily, it is included only one entry per day for coffee; having more entries, extra fees will be charged.

 Wireless internet is a hotel courtesy to the guest. The password will be delivered at check in.

 Make sure in advance, the date of your check out is according to your request. The check-out time will be given at 12:00 (noon). Extensions will be allowed, with availability and only with confirmation in the front desk. Will be charged the half-day value in the late check-out until 5pm. After 5pm will be charged daily full.

Phone use: to speak to the front desk Dial nine (9); external links, dial 0 (zero).

The key card must be delivered at the reception every time the guest leaves the hotel and to your check out. In case of card loss, the cost will be informed in the front desk.

Each storage in the apartment, as well as check out, will be conference in the apartment. Minibar consumption, damaged items or the lack of these will be charged. Spots of ink or blood in swimsuits and bedding, as well as extra cleaning of the apartment will have separate charge.

 Will be charged laundry charge on request and extra pillow sheet.

Amenities available in the apartment courtesy to the guest. Ask the front desk if you need extra items that will be charged separately, such as shampoo, conditioner and soap.

It is not be permitted the installation of any electronic devices or domestic appliances in the apartment.

 The grooming of the apartment will be made daily in the morning shift until 14:00 (only with the vacated apartment). If only want a change of towels, report to reception.

From 22:00 must keep silence in the apartment and in the places inside the hotel.

For your safety, visitors are not allowed in the apartment. We provide our front desk when needed.

 Parent must accompany minors or a legal guardian. If a legal guardian is not in the apartment, we do not permit the minor to remain there.

Available iron and ironing board which can be used only in the place indicated by the front desk.

In case of flat transfer, the guest must make the displacement of luggage. It can also be placed in the lockers by the front desk on the day of check out (until 12:00) if you need.

The use of lockers is free for the permanence of a daily after check out. Surplus daily will cost R$ 10.00 (ten reais) per volume, regardless of size, charged in baggage claim.

Parking is affiliated and located beside at 1571, Vergueiro - underground - and the rates will be paid on the place. Because it is another company, any event must be solved directly in the parking lot.

 The front desk may indicate some establishments (restaurants, bars, pizzerias, etc.) that make delivery meals. Deliveries until 22.00 will be received in the apartment; after 22.00, should be taken at the front desk. Ask the front desk for plates, cutlery and cups (plastic one)

The Estação Paraiso Hotel does not cover service fee, tourist tax or ISS.

Hotel Voltage: 110 volts.

To speak to the Manager, write an email to or fill out the survey in the front desk suggestion box.

Thank you for staying with us!

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1563, Vergueiro Street | Paraiso | São Paulo-SP Brasil [Check the map]
Phone: +55 11 5010-9340